Overview

This Privacy Policy describes:

• Information that we receive from you when you interact with the Services, including via email, text message or other electronic message, or offline.
• How we use and process the information that we receive
• If and why Personal Information may be disclosed to third parties
• Your choices regarding the collection and processing of your Personal Information

Please note that this Privacy Policy does not apply to information collected through third-party websites or services that you may access through the Services.

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit information to or through the Services, you consent to the collection and processing of your information as described in this Privacy Policy.

By using the Services, you accept the terms of this Privacy Policy and our Terms of Service and consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy.

If you have not done so already, please review our Terms of Service, which contain provisions that limit our liability to you and require you to resolve any dispute with us on an individual basis and not as part of any class or representative action.

This Privacy Policy is incorporated into and made a part of our Terms of Service.

IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE ANY OF THE SERVICES.

The Effective Date of this Privacy Policy is set forth at the top of this Policy. Whenever possible, we will provide you with advance written notice of our changes to this Privacy Policy. We will not make retroactive changes that reduce your privacy rights unless we are legally required to do so. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions.

Types of Information We Collect

We collect various kinds of information that you provide to us as well as information we obtain from your use of the Services. In the past 12 months, we have collected, used, and disclosed for business purposes, the following categories of personal information relating to California residents covered by this policy:

“Personal Information”—information associated with or used to identify or contact a specific person. Personal Information includes: (1) contact data (such as e-mail address, telephone number and employer); (2) demographic data (such as gender, date of birth and zip code); and (3) certain Usage Data (defined below), such as IP address; and (4) user-generated content or purchases.

Certain Personal Information, such as information about personal health or finances, is characterized as Sensitive and subject to stricter regulation than other personal information. Before providing it to use, we urge you to carefully consider whether to disclose your Sensitive Personal Information to us. If you do provide Sensitive Personal Information to us, you consent to its use and disclosure for the purposes and in the manner described in this Privacy Policy.

Certain demographic data are considered to be protected classification characteristics under the CCPA/CPRA or federal law. These include age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status.

“Usage Data”—information about an individual’s online activity that, by itself, does not identify the individual, such as:

• technical information, including unique identifiers, browser type and settings, device type and settings, service provider, IP address, operating system, mobile network information, and webpages visited;
• information about what you’ve searched for and looked at while using the Services, such as pages viewed, links clicked, referring and exit pages, and time spent on each page or part of the site;
• metadata, which means information related to items you made available through the Services, such as the date, time or location.

(Generally, we do not consider Usage Data as Personal Information because Usage Data by itself usually does not identify an individual. Personal Information and Usage Data may be linked together. Different types of Usage Information may also be linked together and, once linked, may identify an individual person. Some Usage Data may be Personal Information under applicable law.)

We also automatically collect Usage Data when you interact with the Services on our website(s) and mobile applications. Please see our Cookie Policy for additional information.

“Location Data” is a category of Personal Information collected about the location of a mobile device or computer, including:

• the location of the mobile device or computer used to access the Services derived from GPS, WiFi, or Bluetooth beacons use;
• the IP address of the mobile device or computer or internet service used to access the Services;
• other information made available by a user or others that indicates the current or prior location of the user, such as information that you or others post indicating your location, geotag information in photographs.

How We Collect Information

Whether we collect certain types of information and how we process it depends on how you use and access the Services. Some information is collected automatically through the use of cookies and similar data collection tools. We collect information about you in the following ways:

From You. We collect information from you when you:

• Use the Services. We collect Personal Information from you when you create an account to use one of the Services, contact us for help or information, or otherwise voluntarily provide your Personal Information. We collect the information and content that you submit to us, such as when you enter comments or submit a review.
• Information we automatically collect when you interact with our website, content, or emails, such as your IP address and the pages you visited, and when you use our services, we may collect information on how you use those services. Please see our Cookies Policy for additional information.
• Information from other sources, including service providers or publicly available sources.

From Our Business Partners and Service Providers. Third parties that assist us with our business operations also collect information (including Personal Information and Usage Data) about you through the Services and share it with us. For example, our vendors collect and share information with us to help us detect and prevent fraud, and our member organizations collect and share information with us to help provide additional support to you.

We may combine the information we collect from you with information from other sources and use the combined information as described in this Privacy Policy.

How We Use Your Information

We may use the information we collect for any of the following purposes:

• • to provide the Services to you;
  • to operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
  • for customer service, security, to detect fraud or illegal activities, or for archival and backup purposes in connection with the provision of the Services;
  • to communicate with users via email, telephone, text message, and mail;
  • to better understand how users access and use the Services, for the purposes of trying to improve the Services, and to respond
  • to user preferences, including language and location customization, personalized help and instructions, or other responses to users’ usage of the Services;
  • to help us develop our new products and services and improve our existing products and services;
  • to provide users with advertising and direct marketing that is more relevant to them;
  • to enforce our Terms of Service or other applicable policies; and
  • to assess the effectiveness of and improve advertising and other marketing and promotional activities on or in connection with the Services.

Please note that, in order to provide you with a better experience and to improve the Services, information collected through the Services may be used in an aggregated or individualized manner. For example, personal information collected during use of one of the services may be used to suggest particular content that can be made available to the user on another of the Services or be used to try to present more relevant advertising in another of the Services.

How We Share and Disclose Your Information

We may share and disclose information as described at the time information is collected or as follows:

• When you consent. We may share Personal Information with third parties if you have given us your consent to do so. We will only share Sensitive Personal Information when you have given us your opt-in consent.
• To perform services. We may disclose Personal Information to third parties in order to perform services requested or functions initiated by users, such as scheduling appointments, providing consultations, delivering requested services, or facilitating communication. In addition, we may disclose Personal Information in order to identify a user in connection with communications sent through the Services. We may also offer users the opportunity to share information with friends and other users through the Services.
• With third-party service providers performing services on our behalf. We share information, including Personal Information, with our service providers to perform the functions for which we engage them (such as hosting and data analysis). We may share information as needed to operate other related services.
• For legal purposes. We also may share information that we collect from users, as needed, to enforce our rights, protect our property, or protect the rights, property, or safety of others, or as needed to support external auditing, compliance, and corporate governance functions. We will disclose Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request, or other legal or regulatory process. We may also share Personal Information as required to pursue available remedies or limit damages we may sustain.
• In aggregated form. We may share Personal Information about you in an aggregated form—that is, in a statistical or summary form that does not include any personal identifiers—with third parties in order to discover and reveal trends about how users like you interact with our services.
• During corporate changes. We may transfer information, including your Personal Information, in connection with a merger, sale, acquisition, or other change of ownership or control by or of us or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, we will use reasonable efforts to notify users before your information is transferred or becomes subject to a different privacy policy.

Information Retention and Security

We retain information as long as it is necessary and relevant for our operations. We also retain Personal Information from closed accounts to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service, collect any fees owed, and take other actions permitted by law. After it is no longer necessary for us to retain information, we dispose of it according to our data retention and deletion policies.

We employ industry-standard security measures designed to protect the security of all information submitted through the Services. However, the security of information transmitted through the Internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data. Users of the Services are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password-protected or secure areas of any of our digital services. To protect you and your data, we may suspend your use of any of the Services without notice, pending an investigation, if any breach of security is suspected. Access to and use of password-protected and/or secure areas of any of the Services are restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

Your Rights

It is important to us that you are able to access and review the Personal Information we have about you and make corrections to it or delete it, as necessary. You can visit your account to manage and correct the information we have on file about you. If you have any questions about how to access your Personal Information, please contact us at privacy@excelyon.com.

Subject to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act of 2020 (CPRA), and other applicable laws, you have the following rights concerning your data processed by Excelyon:

• Access: You have the right to request access to the Personal Information that Excelyon holds about you, including specific pieces of Personal Information that Excelyon has collected about you.
• Deletion: You have the right to request that Excelyon erase your Personal Information, and Excelyon will erase such information unless it is reasonably necessary for us to maintain your Personal Data in accordance with CCPA 1798.105(d) or 1798.145.
• Correction: You have the right to request that Excelyon correct inaccurate Personal Information, taking into account the nature and purpose of processing the information.
• Non-Discrimination: Excelyon will not discriminate against a consumer because the consumer exercised any of the consumer’s rights under the CCPA or CPRA.

If you wish to exercise your rights under the CCPA/CPRA, please contact us using the information below.

Links to Third-Party Services

Disclaimer: Not Child-Directed

The Services are not intended for use by children. If you are under the age of majority in your place of residence, you may use the Services only with the consent of or under the supervision of your parent or legal guardian.

Consistent with the requirements of the Children’s Online Privacy Protection Act (COPPA), if we learn that we have received any information directly from a child under age 13 without first receiving his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services and subsequently we will delete that information.

Contact us

Email

privacy@excelyon.com

Mail

Excelyon, Inc.
Privacy Office
28494 Westinghouse Place, Suite 104
Valencia, CA 91355